Field Services Technician

  • Olive Branch
  • Contract
  • Tue Nov 18 22:25:50 2025
  • BBBH87121

Job Title: Field Services Technician

Location: Olive Branch, MS 38654

Onsite Requirements:

  • Experience with desktops, WAN/LAN, servers
  • Ticketing systems
  • onsite IT support for desktop systems

Overview:

  • We are seeking a skilled Field Services Technician to provide onsite IT support for desktop systems, networks, servers, and operational applications in a fast-paced plant environment. This role involves troubleshooting, maintenance, and ensuring compliance with IT standards and security processes.

Responsibilities:

  • Support plant IT infrastructure including desktops, WAN/LAN, servers, and disaster recovery systems.
  • Provide diagnostic assistance to System/Network Engineering teams and Service Desk.
  • Deliver first-level incident, problem, and change management support, including after-hours and weekend coverage as needed.
  • Maintain documentation for site-specific network, server, and end-user devices.
  • Perform hands-on desktop fixes: software/hardware installation, upgrades, backups, and configuration.
  • Manage IT asset inventory, repairs, and lifecycle tracking.
  • Create/update work instructions and ensure proper documentation storage.
  • Monitor alerts and escalate issues as required.
  • Support site launches, expansions, and server/network refresh projects.
  • Assist with ad hoc reporting using tools like Qlik Sense and Power BI.
  • Ensure compliance with security, purchasing, and quality standards.
  • Other duties as assigned.

Qualifications:

  • Associate degree required; Bachelor’s preferred or equivalent experience.
  • Experience with Warehouse Management Systems and shop floor environments is a plus.
  • Strong knowledge of desktop hardware, operating systems, and PC-based applications.
  • Basic understanding of network systems, protocols, and server environments.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work under pressure, handle multiple tasks, and maintain confidentiality.
  • Detail-oriented with strong documentation skills.

Quality & Safety:

  • Adhere to company quality, environmental, health, and safety standards.
  • Follow integrated management system processes and objectives.

  • **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
  • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future’s**